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Security & Privacy

Truvana takes your online security and privacy seriously.  We respect your right to enjoy a private and secure online shopping experience.  We have developed this privacy policy in order to inform you of our privacy practices.  This policy applies solely to information collected by this website.

About Your Security

Whenever we collect sensitive and private information at checkout (such as your name, address, and credit card data at checkout), your information is protected and processed using the latest, state-of-the-art  Norton Secured technology by Symantec, the most trusted, high-grade SSL (up to 256-bit) encryption in the industry.  Your information is transmitted across the Internet in an encrypted (scrambled) form, and then decoded only when it arrives to us.  For your protection, we do not store your credit card number on our servers. 

Symantec also scans our website daily for malware and continuously tests our site for hacker vulnerabilities.

You can verify the secure status of the checkout page by looking for a closed lock icon in the web page address bar or at the bottom of your web browser, or the “https” at the beginning of the web page address.  You can also look for the Norton Secured Seal (below the PLACE MY ORDER button at checkout), and click on the seal to verify the authenticity and secured status of our website.

According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional 'low-tech' transactions."

Information We Collect

When you place an order with Truvana, we ask for your name, address, phone number, email address, and credit card information.  This information is used to process and to fill your order.  All information we collect from you is stored in a secure and encrypted database.

Information Policy

We only have access to information that you voluntarily give us via web form submissions, live chat, or via email.  We are the sole owners of this information and we will never sell or rent this information to anyone else.

We will use your information only to fulfill your order and to respond to any requests.  We will not disclose your information to anyone outside of our company without your permission, other than as necessary to fulfill your order, process payment, and to respond to your request.

About Children

For their protection, we ask that children not submit any information to us without the consent of a parent or legal guardian.

About Shopping Carts & Cookies

Our secure ordering system uses cookies to keep track of each shopper's shopping cart.  When a shopper arrives at our store, our website assigns that shopper a unique cookie.  When the shopper clicks on an order button, we use the cookie to decide what shopping cart to put the product into.

Without using cookie technology, there is simply no way to make any online shopping cart work.  Using cookies does not give our server any personal information about the person visiting the website.

To learn more about cookies, please see Netscape's document entitled Cookies and Privacy.

Notification of Changes

If we decide to make changes to our privacy policy, we will post those changes to this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.